/Store Policies
Store Policies2017-01-28T17:39:47+00:00

Customer Service

All customer service enquiries should be sent to:

Boadicea Brown | email: info@boadiceabrown.com.au

A.B.N.  64 849 229 147

Internet Merchant Policies and Procedures

Privacy Policy

Introduction

Boadicea Brown regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Boadicea Brown users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our Customer Support team at info@boadiceabrown.com.au

Collection of Information

In order to use the Boadicea Brown website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Boadicea Brown is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Boadicea Brown customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at info@boadiceabrown.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, or update it by logging into to your account on our website.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, card expiry date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Boadicea Brown uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@boadiceabrown.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can m ake an informed choice as to whether or not to share your information with that party.

Third Parties

Boadicea Brown may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Boadicea Brown does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Boadicea Brown site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of the Boadicea Brown website at www.boadiceabrown.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Boadicea Brown Data Security Policy

All payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Boadicea Brown or any outside party.

All transactions are performed under 128 Bit SSL Certificate.

Refund Policy

We are sure you will be delighted with your purchase, however if the item is faulty or has a manufacturing defect, please return it to us (with a copy of your order) within 7 days and we will send the replacement item to the same address free of charge.  Where the same product is unavailable, we will refund the purchase price of the product or, if you wish to exchange it for another item, we will issue a credit voucher to the value of your purchase.  We will not be liable for any amount over and above the price paid for the goods.

If you simply change your mind or wish to return a product for any other reason, it must be returned in re-saleable condition within 7 days of receipt.  All return goods must be unused and in their original packaging.  We will need purchase details for verification so please send a copy of your order when you return the goods.  Please also advise us why you are returning the item as your feedback is important to us.  Upon assessment of the returned item we will issue a credit voucher to the value of your purchase. Due to hygiene issues, earrings cannot be returned if you change your mind, but the return will still be honoured if they are damaged on arrival.

We regret that postage and delivery costs cannot be refunded.  It is your responsibility to ensure that we receive any goods you are returning to us.  We cannot be held responsible for any goods lost or damaged in transit so please be sure to pack your items carefully and to send your parcel in the most secure way.  Please also keep proof of postage.

Delivery

In most cases your parcel will be dispatched within 72 business hours of your payment being received and cleared, however, depending upon the delivery location and postage method selected, please allow approximately 7 to 10 business days for your parcel to arrive at an address within Australia.  If ordering from overseas please allow 15 days for your parcel to arrive.   If by chance there is a delay in dispatching your parcel we will contact you.

Your parcel will be delivered by Australia Post or via courier service.  Where possible, we highly recommend you choose the Registered Post option when selecting your delivery method as Boadicea Brown cannot be held liable for any loss, damage or discrepancies that occur during transit. Using this method, your parcel will be delivered during normal business hours and, upon delivery, a signature will be required.   If no-one is home at the time, a card will be left in your letterbox advising you to collect your parcel from your local post office.

Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided.  Please note that whilst we take great care with packaging, Boadicea Brown cannot be held liable for any loss, damage or discrepancies that occur during transit.

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